Phone System Update
As of 08/19/2014
As you know, we have been challenged with our phone system since about May 19th. I am completely aware of how long this transition has taken and I sincerely apologize for that. Our call center partners really came through for us and allowed us to continue our service to you. I am so pleased to have the opportunity to work for the membership of this credit union because you are some of the greatest members around. While I know it presented a lot of frustrations for many of you and our staff; I had only one true complaint the whole time we were converting and that was conveyed to me sternly, but in a very professional manner showing concern for service to their fellow members and our not providing the first class service we normally provide. I could give you all kinds of stories as to what happened but that is all behind us and we are up and running on the new system today!
My many thanks to our members, our staff, and the folks that kept pushing to get this done. Since we are on the new system I need to know what issues you run into when trying to contact our office. All of our staff now have direct dial numbers to contact them and once we know we have the system where we want it we will have new contact cards made for them. Until those cards are delivered I have asked that we publish on our website the contact numbers for all employees. For that list please click here. Each of the employees have voicemails so you can leave them a message if you wish. Our partners at the call center are always there willing and ready to meet your needs.
Again, thank you for your support and patience during this conversion.
First Class Credit Union is a proud partner with Enterprise Car Sales, located at 2551 100th Street in Urbandale.
Enterprise offers quality used vehicles at an excellent value to you. You’ll receive the same world-class personal service you’ve come to expect from your credit union. With more than 250 makes and models of late-model, low-mileage certified used vehicles, you’re sure to find the one that’s just right for you.
As a member of First Class Credit Union, you’re eligible for Kelley Blue Book® Value PLUS an additional $500 on your trade-in!*
Here are just a few of the benefits of purchasing with Enterprise:
Borrow from First Class Credit Union.
Buy from Enterprise Car Sales.
It’s as easy as 1, 2, 3!
# 1: Get pre-approved for a loan with First Class Credit Union.
# 2: Visit Enterprise Car Sales and meet with Matt Moore. Enterprise will complete all paperwork on-site.
# 3: Drive home in your new vehicle!
For more information about this partnership, ask your Credit Union representative or contact Matt Moore with Enterprise Car Sales:
*Restrictions apply. For Details, see an Enterprise Car Sales Manager.
The “e” logo and Enterprise are trademarks of Enterprise Holdings, Inc. All other trademarks are the property of their respective owners. © 2014 Enterprise Car Sales.
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Credit unions are not-for-profit financial institutions. We offer many of the same products and services as banks—including savings and checking accounts, loans, ATMs and online banking—but there are also big differences that can save you money. Credit unions are owned and controlled by their members, not profit-driven shareholders. That means the average credit union can offer better rates and lower fees. Learn about joining our credit union today!
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